Five Nights at Freddy's AR

Frequently Asked Questions

Technical Support

What if I'm having problems with the ads in-game?

The availability of ads, and the rewards granted for watching ads, do change from time to time and are controlled by a 3rd-party advertising service. If you don't see the ads button or do not receive the Faz-Coin rewards right away, we suggest waiting up to 48-hours before trying again. If you experience a crash or other glitch while watching an ad, we recommend restarting your device before trying again.

If you are not receiving Faz-Coins from watching ads within 48-hours of watching it, make sure you are not breaking the following rules set by Tapjoy, which could including a temporary suspension or permanent ban from ad rewards:
- Using VPNs to "spoof" locations outside your country to access ads you are not eligible for due to geographical or other restrictions.
- Repeatedly resetting your device identifier or toggling on/off 'Limit Ad Tracking' to bypass ad offer limitations.

We hope this helps determine your issues with the "Watch for Free Faz-Coins" ads feature.

My game gets stuck at 0% on the loading screen. Help!

Make sure your device is connected to WiFi or a Mobile Data plan. An internet connection is required to play the game.

Is my Android phone or tablet supported?

FNAF AR minimum specs for Android devices:

• Android 7.0

• "Google Play Services for AR" (ARCore) support

FNAF AR recommended specs for Android devices:

• Android 9.0 and up

• Pixel 3, Galaxy S9, and other devices with similar specs.

My Android Device is listed as compatible but I still can't download the game!

As always, double check as the list as the availability can shift as advances in technology and new features within the app change how the game can be played.
https://illumix.com/supported-devices-2/

Please keep in mind that while we're doing our best to support as many Augmented Reality capable phones and tablets, there are some that we unfortunately cannot at this time. This includes some of those that Google does have listed on the ARCore Certified Device list.

If you are still experiencing issues, here's some things you can try:
• To fix the “your device is not compatible with this version” error message, try clearing the Google Play Store cache, and data. Restart the Google Play Store and try installing the app again.
• Pull down the notification bar on your Android device and hit the gear-shaped settings icon, or find “Settings” in the application tray. From there navigate to Apps, or App Manager. Scroll down and find Google Play Store, select this and tap Clear Cache or Data.A

In the meantime, we'll continue to make an effort to find ways for our game to be supported on more devices!

Is my iPhone / iPad supported?

FNAF AR minimum specs for Apple devices:

• iOS 11.2

• iPhone 6S, iPad 5th Gen, iPad Pro (1st Gen)

FNAF AR recommended specs for Apple devices:

• iOS 13 and up

• iPhone 8 and up

My framerate is laggy, how can I fix it?

FNAF AR uses high-end visuals and AR technology, while many devices can support the game, depending on their specs, they may struggle to run the game as it's meant to be played. Please check the recommended and min spec information for FNAF AR here: ('Min Spec FAQ'). If you feel like your device should be performing better, please contact support@illumix.com with your device model and OS information and we will investigate.

FAQ

How may we help you?

Top Questions
How do I send an Animatronic to my friend?

To send an Animatronic to a Friend, follow these steps:

1) Launch FNAF AR: Special Delivery

2) Tap on the Workshop icon on the bottom right corner.

3) Select and customize the Animatronic you want to send.

4) Select DEPLOY.

5) Select SEND.

6) Choose a friend to send to and wish them luck, they'll need it.

How do I invite my friends to the game if they haven't downloaded it yet?

To invite a friend to your Friends List, follow these steps:

1) Launch FNAF AR: Special Delivery

2) Tap on your Profile icon in the upper left corner.

3) Tap on the 'Friends' tab.

4) Tap the 'INVITE FRIEND' button.

5) Choose the method you want to share your referral link through. (E-mail, SMS, Facebook, etc.)

6) When your friend clicks on the referral link they will be added to your friends list (if and when they have the game installed).

Accounts & Settings
Where do I find my Player ID and what do I need it for?

You can find your Player ID in two locations:

1) On the lower left corner of the Loading screen.

2) In Settings -> About screen.

You should keep your unique Player ID to yourself, as it is used to help identify you as the verified account owner when contacting Support.

I deleted the app and reinstalled and now my account is gone! How do I get it back?

If you used Facebook account sync see question 'How do I transfer my account?'

If you did not sync your account with Facebook, your account still exists but you will need to contact support@illumix.com with the following:

1) A screenshot of the Player ID of the account you lost. (See 'Where to find my Player ID')

2) A screenshot of the Player ID of the new account you're now using.

3) Any additional identifiable information on the previous account, such as Display name.

How do I transfer my account to a new/additional device?

While not required, it is a good idea to sync your account with Facebook for safe keeping. This ensures you will always have a way of getting your account back.

To sync:

1) Go to in-game Settings by tapping the gear icon in the upper-right corner.

2) Tap the 'Disconnected' button next to Facebook.

3) Login to your Facebook account.

4) Allow FNAF AR to connect.

5) You should now be Connected and your account is synced.

To transfer:

1) Install FNAF AR on a new device.

2) Complete the tutorial.

3) Go to Settings.

4) Login to the Facebook account you previously synced with.

5) You will be asked to sync the new account, or load the previously synced account.

6) Once you choose to load the previously synced account, the game will reload.

7) Your previous account should now be transferred on the new device.

Known In-Game Issues
"Stuck" Animatronic in Workshop Issue

For some reason your animatronic is still out salvaging when they are in no condition to do so (literally, they are at 0% condition, how are they still up?). You just want them home safe, it is way past their curfew, but they won't answer your calls! This one should eventually resolve itself, and they'll sneak back into the house, thinking you're asleep - but no - you'll be waiting in the living room with the lights off and appear out of the shadows just as they close the front door. They're definitely in trouble this time - but don't be too hard on them because at least they bring you gifts.

If your animatronic hasn't come home in what seems like weeks, email support@illumix.com with a screenshot of the game's LOADING screen where your User ID is located and we'll pick them up and get them back to you.

"Out of Order" Issue

This is the largest most complicated issue for us to solve, and it is the reason you sometimes don't get the items from defeating an animatronic, opening a Gift Box, or from Salvage reward mail. The easiest way to describe it is with a Knock, Knock joke:

Knock, knock.
Who's there?
Interrupting Cow.
MOOOOOOOOOOOO!
Interrupting Cow... who?

Does that make a cowlick of sense? What we're saying is when we tell you a joke (or give you a reward), a cow sometimes ruins it. We saw some improvements with the latest release, but as you can imagine it takes some time to get a whole herd of cattle to be funny.

If you are missing a CPU or Plush Suit you were rightfully rewarded, please send a screenshot of the game's LOADING screen where your User ID is located, and if you have a screenshot of the Win or Salvage Rewards we'll verify and hopefully resolve those missing items for you.

Technical Support
What if I'm having problems with the ads in-game?

The availability of ads, and the rewards granted for watching ads, do change from time to time and are controlled by a 3rd-party advertising service. If you don't see the ads button or do not receive the Faz-Coin rewards right away, we suggest waiting up to 48-hours before trying again. If you experience a crash or other glitch while watching an ad, we recommend restarting your device before trying again.

If you are not receiving Faz-Coins from watching ads within 48-hours of watching it, make sure you are not breaking the following rules set by Tapjoy, which could including a temporary suspension or permanent ban from ad rewards:
- Using VPNs to "spoof" locations outside your country to access ads you are not eligible for due to geographical or other restrictions.
- Repeatedly resetting your device identifier or toggling on/off 'Limit Ad Tracking' to bypass ad offer limitations.

We hope this helps determine your issues with the "Watch for Free Faz-Coins" ads feature.

My game gets stuck at 0% on the loading screen. Help!

Make sure your device is connected to WiFi or a Mobile Data plan. An internet connection is required to play the game.

Is my Android phone or tablet supported?

FNAF AR minimum specs for Android devices:

• Android 7.0

• "Google Play Services for AR" (ARCore) support

FNAF AR recommended specs for Android devices:

• Android 9.0 and up

• Pixel 3, Galaxy S9, and other devices with similar specs.

My Android Device is listed as compatible but I still can't download the game!

As always, double check as the list as the availability can shift as advances in technology and new features within the app change how the game can be played.
https://illumix.com/supported-devices-2/

Please keep in mind that while we're doing our best to support as many Augmented Reality capable phones and tablets, there are some that we unfortunately cannot at this time. This includes some of those that Google does have listed on the ARCore Certified Device list.

If you are still experiencing issues, here's some things you can try:
• To fix the “your device is not compatible with this version” error message, try clearing the Google Play Store cache, and data. Restart the Google Play Store and try installing the app again.
• Pull down the notification bar on your Android device and hit the gear-shaped settings icon, or find “Settings” in the application tray. From there navigate to Apps, or App Manager. Scroll down and find Google Play Store, select this and tap Clear Cache or Data.A

In the meantime, we'll continue to make an effort to find ways for our game to be supported on more devices!

Is my iPhone / iPad supported?

FNAF AR minimum specs for Apple devices:

• iOS 11.2

• iPhone 6S, iPad 5th Gen, iPad Pro (1st Gen)

FNAF AR recommended specs for Apple devices:

• iOS 13 and up

• iPhone 8 and up

My framerate is laggy, how can I fix it?

FNAF AR uses high-end visuals and AR technology, while many devices can support the game, depending on their specs, they may struggle to run the game as it's meant to be played. Please check the recommended and min spec information for FNAF AR here: ('Min Spec FAQ'). If you feel like your device should be performing better, please contact support@illumix.com with your device model and OS information and we will investigate.

Friends
How do I send an Animatronic to my friend?

To send an Animatronic to a Friend, follow these steps:

1) Launch FNAF AR: Special Delivery

2) Tap on the Workshop icon on the bottom right corner.

3) Select and customize the Animatronic you want to send.

4) Select DEPLOY.

5) Select SEND.

6) Choose a friend to send to and wish them luck, they'll need it.

How do I invite my friends to the game if they haven't downloaded it yet?

To invite a friend to your Friends List, follow these steps:

1) Launch FNAF AR: Special Delivery

2) Tap on your Profile icon in the upper left corner.

3) Tap on the 'Friends' tab.

4) Tap the 'INVITE FRIEND' button.

5) Choose the method you want to share your referral link through. (E-mail, SMS, Facebook, etc.)

6) When your friend clicks on the referral link they will be added to your friends list (if and when they have the game installed).

Billing
How can I get a refund for a purchase I made?

Please contact the platform the purchase was made on (Apple or Google) in order to inquire about your transaction or to request a refund. We do encourage taking action sooner rather than later as both platforms tend to be time-sensitive with their refund policies.

For more info on Apple App Store refunds, visit: https://support.apple.com/en-u... more info on Google Play Store refunds, visit: https://support.google.com/goo... is unable to provide refunds in most cases, but if you have an issue with your purchase that Apple or Google cannot assist with, please reach out to us at support@illumix.com and we will see if we can resolve it for you.

What if I didn't get the item I paid for?

We're sorry you experienced problems with your missing purchase. We can fix this for you if you send the following to support@illumix.com :

1. If this was a real-money purchase - please send us a screenshot/copy of your full receipt from either the Apple or Google stores. If it was a purchase using in-game currency, please let us know what item(s) it was, and the approximate day and time you made the purchase.

2. Your User ID - please send a screenshot of your User ID found on the bottom of the LOADING screen, or the ABOUT screen in the in-game settings menu.

Will I be charged sales tax for In-App Purchases?

Many locations apply taxes to your In-App Purchases. If your area applies taxes to your In-App purchase, the price displayed within the app will include any appropriate taxes for your area, and is determined by the platform store the purchase was made on.

How do I find my purchase history in iTunes?

To find your Purchase History on your iOS device:

1) Open the App Store.

2) Tap on the Profile icon in the upper-right corner.

3) Tap or login to the Profile at the top of the page.

4) Scroll down and tap "Purchase History".

5) All of your App Store purchases are listed here.

How do I find my purchase history in Google Play?

To find your Purchase History on Google Play Store, go to https://play.google.com/store/account/orderhistory and login to the relevant Google account.

Five Nights at Freddy's - AR
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